Bad service

Good Morning team,

I am not happy with how restonic is handling my issue, Even a blind person can see that this bed is not comfortable and the left side is not level.

A white guy called on my number *** yesterday, not even apologetic, telling me if I don't send the a video of the bed making sound he won't assist me.

Is this how you treat a customer who has paid money for the unsatisfied product received? If I don't get my replacement or or refund 24 hour I am going to media.

Regards, K****tso Masemola ***