Bad service and Defective product.

I bought a Restonic bed from House & Home Menlyn in 2023 and shortly after using it I had issues with the noise and crankiness of the springs coming from the mattress. I then reported the issue and I was assisted by a lady from Restonic by the name of Zuleka, a very rude and inconsiderate individual who doesn't even want to listen when clients explains what they experience with the defective products they bought. She asked me to send proof of the noise or sound and I did as she asked. She then decided that the noise is coming from the base of the bed( of which I disagree as I can clealry hear the sound and also feel the springs below me). She Insisted that she'll only replace the base, I asked that she send an inspector to come and confirm where this sound is coming from and she agreed but up until today no one has been sent to contact me to make arrangements for inspection. When I make an enquiry I'm sent from pillar to post.