Bad Quality of the BED and bad customer service

I have a RESTONIC bed at Bradlows at Mamelodi store in December. The bed is just not good and even stitches are coming out. I have phoned to log a complaint and the lady who was assisting me took more than 20 minutes on the line just to capture my details. In the 17th Jan 2018 RESTONIC only phoned me once which I was a missed call from the number ********** and they never bothered to call me back. As I am on leave I phoned the number back today 18th with my cellphone asked the consultant to call me back of which they never did. I had to call in again and I spoke to the lady by the name of Daisy who was so rude and told me how she's unable to help, she did not even listen to what I had to say. I don't want the bed anymore and RESTONIC must ensure they come take their bed back. I bought the RESTONIC Montrose which amounts to R7000.