bad customer service from both house n home and restonicsa.

i bought Greencoil base and mattres at house and home in meadowdale edenval 2020.. it was delivered in October same year, incident 1. while we were sleeping , 2021 we tried to turn the matt and we found that the bed has moisture as if that it was leaking water and it made Dark stains, we reported it with house and home and they reported to Restonic , they authorise the mattres in 2022 after we provided the pictures that they wanted to be exchanged and we glad and we were told remove the plastic and we did so, later when we tried again to turn it and we found that it was still doing the same thing as the previous and now that we removed the plastic and same still happening and we also reported again at house n home and our sales rep was robin, they did the same process and they authorised tha whole bedding be exchanged and we were glad but we asked question was these happening and we couldnt get answers. we got the bed...again the same incident happened and we reported for the third time and we were contacted by the guy who was working for restonic informing us that they will grand us the credit as these problem persited.

we went to House n home and we were told that we cant take the money but rather buy something. Robyn the sale person suggested that we go to Sealy to look for the bed we want and then will pay the diffence if it requires that and we did in 2022 and we never any feedback from Robyn the sales guy and later when we wanted to find out we were told that Robyn has resigned and we should speak to the manager Robie if not mistaken or mike. but Robie the manager was not aware of the information about but followed it up and later he came back and told us the dirrences that we need to pay to get the bed we have chosen, we told them that it was too much and they should give us time to come up with the money , these year 2023 we went back to ask for that credit and we were told that the credit was reversed and they needed to reapply for it again at Restonic. i spoke to robie the manager on the 15th of may 2023 after some enquiries and not finding joy. on the 11 of june i went back it was saturday and i was told that the manager hasnt done anything, but they will call me and they never did and went back again on the 19 of june and i forced them to do anything about it and they send the email to Zuleka from restonic and CC me aswell. on the 20th i got an call from Zuleka from Restonic and explained what happend and she told me shes new to these querie and she requested some fotos again so she could authorise the credit back and later she told me about the stains she saw on the mattres and she told me she cant authorise due to the fact of the stains and i explained that the stains was part of the problem and she didnt wanna listen but told me about warranties and refer my querie to the lady called Magdelen a bed specialist that she will contact m asap and been making follow up since the 20th of june and yesterday aswell i did and Zuleka came back these morning that she just send the email now to Magdalen,,and now my question and what making me abgry is that they provide credit with same defects of the mattres and why now they want to inspect it to give credit back.. the bed is smelling because of these and no one is helping but been taking from pillar to post and now i send magdalene the follow up email and nothing has been done..i am angry and i need my credit back so i could buy my own bed...i am sleeping on the stinking and smelly bed..please help..