The contract doesn't say everything you need to know

I moved in this year. I have been assured to get a room in floor 5 of block C (Hatfield square) when I came here in November after uploading all my documents and paying everything I owed before February 2018. When I came back after holidays (late Jan) I have been placed, without me knowing, somewhere else and had I not asked the manager about the issue, I would have been stuck there (still did not get my preferred choice though). After that came the wifi problem. The contract does not say that there is a limit for the month, and actually, after a certain amount of time all the streaming sites will be blocked so watching movies will not work. Netflix, which is something you pay for, does not work either. After I asked the manager, the answer was that it slows other people connection. As far as I know only youtube, google, the school's website and their website really work without issues. Lastly, there are no printing facilities even if the respublica profile has a "printing" section. Only one block has a computer room and there is no one to actually check if students respect the house rules like quiet times. When I asked an employee, I have been told "what did you expect from a res ?". This has been a very disappointing experience so far.