Saratoga Village Negligence.

I moved into Saratoga village last month and was told in order to get a full refund I’d have to get all my things and sign papers before 17:00. By 16:15 all of this was done. They told us that I would get refunded and a week later we did a refund request again and they told us to wait for 3 weeks. It’s been 4 weeks!!! Almost an entire month!! Everyday when we call them there is an excuse everyday… they billed us for this month telling us that I was billed by mistake and it was getting sorted out, it’s been 2 weeks since they said that. Today we called them for the last time asking what’s going on because we have been waiting and it is getting out of hand now and they just keep on making excuses. Tell us the truth and stop making excuses. This is Saratoga Village in Hillbrow, Johannesburg.