Unprofessional Service and Communication

I booked my coffee machine in for repairs on 8 April 2026. The technician collected the machine, and after receiving the quotation, I accepted it based on the understanding that the repairs would take approximately 7–10 working days.

Once that timeframe passed, I received no updates and had to follow up multiple times myself, often with no response at all. Eventually, I was told they were waiting for parts, but this was only communicated after I had repeatedly requested feedback. A simple update from the beginning would have avoided a lot of frustration.

On 4 May 2026, due to the lack of communication and delays, I requested that the parts order be cancelled and that my coffee machine be returned to me. Only then was I informed that the parts had apparently arrived. Another week passed with no communication, and once again I had to continuously phone and follow up myself.

I was told on 11 May that my machine would be returned, but I only received it back today, 14 May 2026.

To make matters worse, the machine was returned extremely dirty and scratched. Overall, this was a very disappointing experience due to poor communication, delays, and the condition in which my machine was returned. I would not recommend using this company.