NPS Score
-100
Recommended: Unlikely
Dec '25 - Sep '26
Frequently Asked Questions About Repair Assist
How is Repair Assist rated on Hellopeter?
Hellopeter has tracked Repair Assist across 1 reviews. Repair Assist hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Repair Assist? Write a review to help others decide.
Recent reviews (1)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2018
Shockingly Poor Service – Unfair Claim Rejection & Sudden Cancellation by MyCar Repair Assist
I am deeply dissatisfied and shocked by the way MyCar Repair Assist handled my claim and membership. My first premium was paid on 25 November 2024, and when I submitted a legitimate claim, it was rejected with the explanation that the Battery Guru benefit only applies 12 months after the first successful debit. They further stated that “not all debits were successful,” and therefore they decided to reinstate the waiting period — something that was never communicated to me, not in writing, not by phone, and not in the sign-up process. Instead of offering any assistance, clarification, or even giving me a chance to resolve the matter, they took the extreme step of cancelling my membership with immediate effect. This experience raises serious concerns about transparency, reliability, and customer care within this company. I paid for a service that was supposed to support me in times of need, yet when I needed them most, I was met with rejection, unclear explanations, and abrupt termination. No customer should be treated this way, and other consumers deserve to be aware of how MyCar Repair Assist handles claims and commitments. Based on my experience, I cannot recommend their service.
1 reviews | Active since Oct 2018
Shockingly Poor Service – Unfair Claim Rejection & Sudden Cancellation by MyCar Repair Assist
I am deeply dissatisfied and shocked by the way MyCar Repair Assist handled my claim and membership. My first premium was paid on 25 November 2024, and when I submitted a legitimate claim, it was rejected with the explanation that the Battery Guru benefit only applies 12 months after the first successful debit. They further stated that “not all debits were successful,” and therefore they decided to reinstate the waiting period — something that was never communicated to me, not in writing, not by phone, and not in the sign-up process. Instead of offering any assistance, clarification, or even giving me a chance to resolve the matter, they took the extreme step of cancelling my membership with immediate effect. This experience raises serious concerns about transparency, reliability, and customer care within this company. I paid for a service that was supposed to support me in times of need, yet when I needed them most, I was met with rejection, unclear explanations, and abrupt termination. No customer should be treated this way, and other consumers deserve to be aware of how MyCar Repair Assist handles claims and commitments. Based on my experience, I cannot recommend their service.