Zero Service from Rentoza – Loyal Customer Completely Ignored

I have been with Rentoza since 2023, paying every month on time without fail. On Thursday [insert date], I logged two claims for my broken washing machine. We are now days later, and I have yet to receive a single phone call or proper update.

After sending several follow-up emails, I was told the matter had been “escalated” — then absolute silence. When I pressed again, the response I got was to “log a claim” … despite the fact that I already had, with proof! This is insulting and unprofessional.

The reality is this: Rentoza chases you aggressively if you’re one day late with payment, but when it comes to delivering the service you are paying for, you get pure neglect and empty promises.

This is disgraceful service. I will be filing complaints with the CGSO and the NCC tomorrow morning, and I will also be seeking legal advice regarding breach of contract.

Rentoza has shown me that they do not value their customers at all. Think twice before ever signing up — once they have your money, you are on your own.