ZERO assistance from Rentoza Staff

ID *** - Status Open - Priority High.

Good day,

First and foremost following the ticket trail, explicit ************** against my ***ual orientation was issue 1. I then escalated the matter to have my payslip (only document Rentoza had a problem with as it lists my transgender name) changed to match my birth name, only because I have 6-8 months before The Department of Home Affairs will change my name and move over all debt (ID doesn't change).

Now even with this supp****, a signed agreement from my part, no one from Rentoza has had the common decency of answering ANY support requests. The current (signer) from Rentoza is the only outstanding action currently, which has now in 24 hours not responded to a single message nor done his part to sign off and finalize the issue. I am at the edge of listing all names and reporting Rentoza to CPA Ombudsman and every social media platform as this has been the absolute worst customer service I have ever dealt with. Especially as my constitutional rights as a transgender individual has been violated.

209687 - Lelanie Burger - Jul 27 2024 - This is how long I have waited for Chris Govender to do his job

37 communication messages, 3 support answers. All my documentation reviewed and verified, delay due to this Govender guy who cannot do this job.

ALSO after they take your money, fail to actually do their job, you'll note a 21 day delivery clause in the fine print.