Wrongful Default Listing Despite Full Payment – Extremely Poor Customer Service

am lodging this complaint against Rentoza for wrongfully listing a default against my name, despite the fact that all my subscriptions were paid in full and I never defaulted.

I have clear proof of payment for all subscriptions as well as certificates of ownership confirming that my accounts were settled. There is absolutely no justification for a default listing, yet this has still been placed against my name, causing reputational and financial harm.

What makes this situation worse is Rentoza’s severely lacking customer service:

There is no direct contact number to speak to a real person.

Billing is often incorrect, with overcharging occurring.

Issues take months to resolve, if they are resolved at all.

Product delivery delays are unacceptable — my wife has been waiting over three months for a phone that was paid for.

Escalation attempts have been pointless. Engagement from senior management, including the CEO and COO, has been ineffective, with no urgency or accountability shown in resolving serious issues like wrongful credit listing.

To anyone considering taking out a subscription with Rentoza: be warned. You may find yourself dealing with billing problems, delivery delays, and serious credit issues, with little to no support when things go wrong.

I am demanding:

Immediate removal of the wrongful default listing

Written confirmation that my account is fully settled

A clear explanation as to how this error occurred

This experience has been deeply frustrating and unacceptable for a company operating in the consumer finance and subscription space.