Worst service, no communication, sent me a broken washing machine

13th Nov 2022 I signed an application to rent to own a Hisense 10kg front loader washing machine from rentoza. It worked well then all of a sudden april 2024 it started making a strange noise. I have informed rentoza, I mailed the service department and mailed Patientce. After numerous confusion, they sent a driver to come and fetch the washing machine and as the emails, rentoza staff advised that the machine will be fixed or replaced. 2 months and I heard nothing, I tried calling, whatsapp (calls have an automated message saying you should mail them and the whatsapps they never reply). Last week I received a mail saying they want to deliver my machine, thinking it would be fixed. Today the 20th of June after almost 2 months of not having a washine machine, rentoza sends a driver to deliver the machine. As soon as my husband got home around 18:00 he connected the washing machine. We put the machine on on drum clean just to test. The machine was definitely not fixed. Infact we received it back, even worse then we received it. Its making such a noise, it has such a bad smell to it. On the contract that rentoza sent me to sign almost 2 years ago, its states in section 2. g. f the contract it states the following " all devices owned by Rentoza are insured against theft, loss and damage by Guardrisk Insurance Company Limited. When I mailed the service department not once did they send proper detail through, no feedback were given and now our machine is still not fixed. I have sent mails after mails and no feedback and no answer. I have paid the subscription every singe month but here I am still sitting with a broken machine I want a full refund of all the payments that has been made so far to rather purchase a washing machine somewhere else