Worst service ever with terrible communication and false advertising

I made an application for subscription on the 31st January and Everything was approved and I signed the agreement. They said their ETA for a fridge is 21 days. We are now on the 27th day of February and I do not even have a waybill number. They said ETA for the fridge is the 3rd March but how if the ETA is 21 days?

Their support team on email? The worst. When I asked for clarity on the ETA when you sign the contract and the one they gave me she said "Note that the ETA will not change to 21 days"

I am honestly gutted with their communication and support team. Worst the lies they say. I in fact want to cancel the whole thing.