AT
Asanda T
1 reviews | Active since Dec 2015
09 Mar 2023, 08:31
WORST SERVICE
I have been struggling with Rentoza since day 1 from being debited a phone I never received which was declared lost to being charged an amount that's not on contract. Communication with Rentoza is a nightmare to say the least. I've used my device for less than a month and I'm just ready to return the device.
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Replies (1)
Rentoza's replyOfficial
10 Mar 2023, 12:46Hello Asanda
Thank you for choosing Rentoza.
We are disappointed to see that your experience with us has not been pleasant. We can guarantee you that we take your feedback constructively and our team will continue working tirelessly to ensure that you have a smooth journey with us for the rest of your subscription term.
Kindly be advised that you were not charged the wrong subscription amount. Your first subscription payment was a discounted fee because of the special we were running on that month. For the rest of your subscription term you will be required to pay the flat subscription rate for your device.
We can also confirm that you are currently corresponding with a member of our team for further assistance.
Yours,
Team Rentoza
Thank you for choosing Rentoza.
We are disappointed to see that your experience with us has not been pleasant. We can guarantee you that we take your feedback constructively and our team will continue working tirelessly to ensure that you have a smooth journey with us for the rest of your subscription term.
Kindly be advised that you were not charged the wrong subscription amount. Your first subscription payment was a discounted fee because of the special we were running on that month. For the rest of your subscription term you will be required to pay the flat subscription rate for your device.
We can also confirm that you are currently corresponding with a member of our team for further assistance.
Yours,
Team Rentoza
Rentoza's reply10 Mar 2023, 12:46
Official
Hello Asanda
Thank you for choosing Rentoza.
We are disappointed to see that your experience with us has not been pleasant. We can guarantee you that we take your feedback constructively and our team will continue working tirelessly to ensure that you have a smooth journey with us for the rest of your subscription term.
Kindly be advised that you were not charged the wrong subscription amount. Your first subscription payment was a discounted fee because of the special we were running on that month. For the rest of your subscription term you will be required to pay the flat subscription rate for your device.
We can also confirm that you are currently corresponding with a member of our team for further assistance.
Yours,
Team Rentoza
Thank you for choosing Rentoza.
We are disappointed to see that your experience with us has not been pleasant. We can guarantee you that we take your feedback constructively and our team will continue working tirelessly to ensure that you have a smooth journey with us for the rest of your subscription term.
Kindly be advised that you were not charged the wrong subscription amount. Your first subscription payment was a discounted fee because of the special we were running on that month. For the rest of your subscription term you will be required to pay the flat subscription rate for your device.
We can also confirm that you are currently corresponding with a member of our team for further assistance.
Yours,
Team Rentoza