Worst rental company - POOR SERVICE

I logged into my bank account the passed weekend of 1 March 2025, and with concern, I noted that rentoza have deducted monies from my bank account without my authorization. I logged in onto your website, about 7 January 2025 and I selected to cancel the subscription. YOUR system gave me options on dates for the item to be collected from me. I selected for the item to be collected on 14 January 2025, as I would be working from home on this day specifically. On 14 January 2025, I noted that no one from your company acknowledged or contacted me for the collection of the item. I logged another cancellation for collection on 16 January 2025 and still no response. Which is when I wrote to your support on 15 January 2025. proof can be provided. This item was eventually collected. Now, I request that you refund me the R270 deducted on 25 January 2025 as well as the deduction of R270 made of on 25 January 2025. The fact that your system is faulty should not be at the expense of your costumer!! I wrote to you on Monday 3 March 2025, via my work email as well as logged a call/complaint on your broken website, no answer. Today againt I write to you via email and whatsapp!!