Worst managed service company by far.

This must by far be the worst company I have ever had the pleasure of working with, they are so confused and do not have an idea of how to manage a buy out, I have paid my subscription monthly and my subscription was due to be bought out end of November, they informed me that I must pay the subscription for 1 more month, on the 22nd of December I sent a mail regarding the buy out options and received nothing. On the 31st the blocked my phone and now they want another subscription payment with no answer regarding the buy out situation.