CP
Cynthia Petzer-Moore
1 reviews | Active since Oct 2013
30 Jun 2022, 10:03
Worst experience
Worst experience ever! Debited my account before product was even received and customer service is so tedious and unprofessional. Was not able to complete the verification process because their system is constantly malfunctioning. Would not recommend!
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Rentoza's replyOfficial
19 Jul 2022, 16:40Hi Cynthia, thank you for taking the time to post your review. As per our policies and procedures, I can assure you customers are not expected to pay for any item they have not received. The first month's payment is needed to secure your spot in delivering the items. I can confirm that our agents had sent you several emails to which you had not responded over and above their efforts to assist you. We truly apologize that Rentoza could not meet your expectations and can affirm that your refund has since been processed.
Rentoza's reply19 Jul 2022, 16:40
Official
Hi Cynthia, thank you for taking the time to post your review. As per our policies and procedures, I can assure you customers are not expected to pay for any item they have not received. The first month's payment is needed to secure your spot in delivering the items. I can confirm that our agents had sent you several emails to which you had not responded over and above their efforts to assist you. We truly apologize that Rentoza could not meet your expectations and can affirm that your refund has since been processed.