Worst Customer Service Experience

Let me just say... the award for the worse customer service goes to RENTOZA. So, here I am paid up my 12 month subscription for the appliance I purchased, had delayed delivery, an issue with discount app****, threats of repossession and monthly payment dilemmas. I made it!!! So after 12 months of struggling, I cannot say the appliance is mine. I have emailed, sent messages on WhatsApp and spoke to an agent over the phone. I am still waiting on my paperwork. It has been nearly a half a month and I am still waiting. What shoddy business is this? Do yourself a favour everyone - Do not waste your time with RENTOZA, the products are great, but the customer service sucks BIG TIME!