Worst customer service ever!

I have been waiting for my order for over a month and there is no prompt communication. You have to keep emailing them and they take a long time to reply. I asked for a refund because it seems they don’t have the product I ordered in stock and they are not offering any alternatives. I have been sending them emails and they reply with automated messages, no customer service at all. To make things even worse, I made an early payment to them but they still deducted and have been asking for a refund for 2 days and no one has gotten back to me! They don’t even have a contact center, you either communicate via email or WhatsApp and it takes forever for them to reply, I am fed up!