DK
Danike K

1 reviews | Active since Oct 2015

03 Nov 2022, 16:23

Worst customer service, choose a competitor that will treat you better.

The way Rentoza handles its payments is counter productive. If a debit order bounces, they do not contact you or debit in afew days, they will block your device and harrass you. They will even block a device which you have paid for if another subscription payment fails. And good luck getting hold of them. When they need your payment, they will harass you in different ways but if you need communication, there is no phone number and they will take their time getting back to you over email.

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Replies (1)
DK
Danike K's update03 Nov 2022, 16:25
Reviewer Update
They also signed and confirmed a contract for a device upgrade and never delivered. When I enquired, I was told that they've changed the way upgrades works. No notice. I never got my upgrade.