Worst customer experience _ Rentoza

I purchased a washing machine from Rentoza.co.za, in January 2025. The first payment was made and they advised that the ETA for delivery is Monday 24/02. I have been receiving emails from them stating that there is no change in the eta since the 25th of January, the last email confirming the ETA on Friday 21/02.

On the 24th of Feb, I emailed them asking what time I can expect my delivery. I received no response and only after emailing the CEO I got a response saying that the machine I bought is no longer available and that they have an alternative offer for me - being an iPhone. I advised that an iPhone will not get my laundry done, but picked another washing machine that, according to their website is in stock. They advised that the machine is also out of stock, which I believe if false advertising, as it shows available on their website as per below. https://rentoza.co.za/collections/washing-machine/products/7kg-washer-5kg-dryer-combo-inox-silver-finish-1?variant=*** I find it discriminatory as I get the feeling they just do not want to do business with me for some reason, which they should have rather said from the start, instead of letting me sit and wait for a machine that they knew I was not going to get, and still confirmed the ETA as the 24th of Feb. I had additional costs to get my laundry cleaned and this is unacceptable. I cancelled the order and asked for a refund but now I have to wait 14 days for my refund which seems a bit unfair to me. It is the WORST ever customer service and treatment I have ever received.