Where is my refund?!?!

This has to be the worst type of service, at first I placed an order for a fridge all the way in January 2025, unknown to me that the fridge I am ordering is not even stock, yet they happily accepted my payment, thereafter I had to follow up every week, In February I then requested a cancellation and requested a refund, and of course, I am now currently chasing my refund. I have never experienced this kind of service anywhere, all I can say is stay away from this business unless you want the headache of it all