Waiting for refund

I am extremely frustrated with the delay in receiving my refund.

I was informed that my refund would be processed within 6 to 12 days, but it has now been far longer than that timeframe and I am still waiting with no clear communication or update.

This kind of delay is unacceptable. As a customer, I expect transparency and for commitments to be honored. If there are any issues causing the delay, they should have been communicated to me proactively instead of leaving me in the dark.

I would like a clear explanation for the delay and an urgent update on when I can expect my refund to be processed. At this point, I need this matter to be treated as a priority.

Please resolve this as soon as possible.