WW
Wilson W
1 reviews | Active since Jul 2013
04 Jul 2023, 16:44
Veyry bad customer service
Good day, This has been the most terrifying experience ever. Opened an account, paid for my order, gt to verification, the process is bad, you cannot upload and only take pictures, eventually send documents to Harry now 6 days later it goes quiet and no oe reaponds. On whatsapp, they ask how they can help you and that is the last you hear. I have 6 open ticket requests and none of them are responded to. I still do not habe an agreement to sign, which means my order has not been placed yet.
Helpful (0)
Replies (2)0
Replies (2)
Rentoza's replyOfficial
06 Jul 2023, 13:06Hello Wilson,
Please accept our most sincere apologies. Rest assured, we are constantly innovating our processes to ensure a smoother customer experience for all our valued customers.
Our records now indicate that you have received assistance with your verification process.
Should you still need any help, please do not hesitate to reach out to our team.
Yours,
Team Rentoza.
Please accept our most sincere apologies. Rest assured, we are constantly innovating our processes to ensure a smoother customer experience for all our valued customers.
Our records now indicate that you have received assistance with your verification process.
Should you still need any help, please do not hesitate to reach out to our team.
Yours,
Team Rentoza.
Rentoza's reply06 Jul 2023, 13:06
Official
Hello Wilson,
Please accept our most sincere apologies. Rest assured, we are constantly innovating our processes to ensure a smoother customer experience for all our valued customers.
Our records now indicate that you have received assistance with your verification process.
Should you still need any help, please do not hesitate to reach out to our team.
Yours,
Team Rentoza.
Please accept our most sincere apologies. Rest assured, we are constantly innovating our processes to ensure a smoother customer experience for all our valued customers.
Our records now indicate that you have received assistance with your verification process.
Should you still need any help, please do not hesitate to reach out to our team.
Yours,
Team Rentoza.
WW
Wilson W's updateReviewer Update
13 Jul 2023, 09:47Good day, I received a mail Monday that my order has been fulfilled. I received a tracking number. Today is day 4 and still the order has not even moved, so the fulfilment is still not done, I would understand if there are delays but at least let the client know. I wrote a reponse everyday since and none are attended to. I even asked if I could pay in extra for the shipment to be quicker. I really need this urgently.
WW
Wilson W's update13 Jul 2023, 09:47
Reviewer Update
Good day, I received a mail Monday that my order has been fulfilled. I received a tracking number. Today is day 4 and still the order has not even moved, so the fulfilment is still not done, I would understand if there are delays but at least let the client know. I wrote a reponse everyday since and none are attended to. I even asked if I could pay in extra for the shipment to be quicker. I really need this urgently.