Very poor service rather close your doors

I am really not happy with this company I have an existing account with them where I pay my unit every month I went to buy something else to support the company when it comes to verification process they take so long that they decline your process the more you sent them the bank statements the more they keep on saying its not statements I think really that rentoza managers and directors must wake up and sort out they busssines the clients service are very poor and if that's not sorted rather close the company don't know why you guys are open, they let me wait more than 2 days then they give me feedback but they say if you don't verify in 3 days your money will be paid back and it's unsuccessful but they take so long and then all of the sudden they send you a message to say you did not net the minimum criteria what the F really rentoza wake up I don't see you guys growing if your services are S#it so please the director or ceo can give me anytime a call