Very poor service

Pierre De Villiers <***> Attachments 9:26 AM (1 minute ago) to Rentoza:, Support, tejpadia, michael.moyo, mishaanratan, Rentoza

Good morning Rentoza

I come to you this morning with a heavy heart. I have been with you for more than 2 years; I have never missed a payment or been late. Now I am in a situation that cannot be resolved for some other weird reason. Samantha, Refiloe and a few other employees have contacted me, and they all have different stories. I have paid up to date till the end of feb 2024. Last debit from Rentoza was made on the 2nd of January 2024. I have asked to make an early payment around the 12 or the 13th of January 2024, a link was sent to me, and I have paid early for February, by the end of Jan I received emails again to say my debits didn't go through. So Refiloe sent an email to say they haven't received the payments, so she asked me to send proof that it has been paid. I have done that, so now the story is i haven't paid again for February 2024. Now I received all these threatening emails, and my phone is locked, totally disconnected from everything. And this is not my fault by the way. I also asked for my date to be moved from the last day of the month to the 15th of every month.

Documents were sent to me via the WhatsApp platform, i opened the link and filled in the forms as requested, i also received a payment link for the R300 through Paystack, i also did that thing on the 25th of February 2024. Now as you can see on the attachments that i pulled from the Rentoza Site on my account profile that there are 2 payments allocated. The one for the second is the debit that was made from rentoza, the one for the 14th of January 2024 is where i made the early payment for February 2024. All payments are up to date according to me, except for march that i paid to be moved to the 15th of March. Now they want me to send those statements again for the same thing I sent to Refiloe end when she emailed me for the payments for feb 2024, and we are still in the same situation that happened jan 2024. They say they haven't received payment for feb 2024, but clearly can you see on the documents attached the money was allocated twice in January. So, if you haven't received any money where that is coming from, I don't do EFT to your account. Rentoza sent me a link to follow, and I pay through paystack. I have no problem sending my documents again to you, but my hands are cut off, everything is on my phone. locked and it's not even my fault, no i ask again pls unlock my phone, the issue is with Rentoza not me. Can someone pls assist me urgently in this matter?

Regards Pierre De Villiers, now the emails say it's been solved, what has been solved????!!!