Useless Customer Service and Management of Payment Transactions

2nd day asking for someone to refund me my money after it was deducted from my account twice, i dont understand the delays here.

I KEEP RECEIVING an email stating they are putting me in the relevant department but no one contacts me, i try the instagram and whatsapp routes only to hear the same annoying message.

If they could prioritize customer queries the way they hound you when a payment isnt made, then the system would work well.

Right now this company makes it easy getting devices but getting help takes even longer.

Now we sit with accounts not paid due to someone making vital mistakes on clients accounts and that isnt fair to the clients.

Can someone assist me urgently? or is this going to drag another week?

i dont understand how such vital mistakes can happen, deducting twice on the same day within a few hours apart, this is a huge inconvenience to us as customers, and i want to get my money back now!