Urgent Request for Assistance Regarding Payment Discrepancy

I am writing to express my disappointment with the handling of my account, specifically regarding a persistent issue that has not yet been resolved. Despite my numerous submissions of proof of payment (POP), I continue to receive phone calls from a lawyer indicating that I have an outstanding payment related to R590. I possess two bank statements confirming the payment, yet the matter remains unrectified.

I consistently remit my payments on the first of each month via Paystack for the treadmill (R590) and washing machine (R540), receiving both links as expected. Despite my efforts to reach out via email for additional support, I have encountered a lack of response from your team, both through email and WhatsApp. This situation suggests a lack of consideration for your clients and an inadequate level of service.

I would like to request that this matter be escalated to a senior manager or the Chief Financial Officer, as my attempts to resolve this issue have not yielded any results. I hope to receive assistance in rectifying this situation promptly