NK
Nozipho K

1 reviews | Active since Feb 2021

24 Mar 2023, 13:47

Upset about ETA

The EVA'S are ridiculous I am expecting a delivery on the 20/03/2023 with courier guy and nothing pops up when i use the waybill number. I email them, they say the orders got mixed up, so they are waiting for all orders to.come back and they can dispatch again. This is ridiculous

0
Replies (3)
Rentoza
Rentoza's reply24 Mar 2023, 14:56
Official
Hello Nozipho,

Please accept our most sincere apologies for the delay with your ETA. We can assure you our team is working tirelessly in an attempt to get your order to you as soon as possible. 

We are currently corresponding with the courier to receive the orders. As soon as they arrive to our fulfilment center, we will send you your waybill and im****ately disptach your order. 

Our team has their finger on the pulse and will keep you updated every step of the way.

Yours,
Team Rentoza.


NK
Nozipho K's update24 Mar 2023, 15:22
Reviewer Update
Thank you
So when will I get the parcel?
Hopefully this week before the 31st March
Rentoza
Rentoza's reply26 Mar 2023, 13:21
Official
We can confirm that a member of our team has sent correspondence and your new waybill. 

Should you still need any assistance, please do not hesitate to reach out. 

Yours, 
Team Rentoza.