Unresolved Refund and False Information from RentoZA

Unresolved Refund and False Information from RentoZA

I requested a refund of R1070 for a cancelled order placed on 2 May 2025 and cancelled on 23 August 2025. Despite providing proof of payment and full bank statements, RentoZA continues to claim that my refund was processed — yet no refund has ever reflected in my account.

They later stated that Paystack requested my October bank statement, which Paystack has confirmed to be false. Paystack has advised that they will be taking this matter further.

My bank has also confirmed that no refund was received and has now referred the case to their ***** department. I have reported this entire matter to the National Consumer Commission (NCC) for investigation.

The way RentoZA has handled this situation has been disappointing and unprofessional. I would like my refund of R1070 to be paid without any further delays or misleading communication.