1 reviews | Active since Mar 2023
Unprofessional *******,RENTOZA.
Hi there,hope all is well. My name is Chloe-ann cullumbine and i am really upset and frustrated hoping for your help. I was browsing around looking for a new laptop i can pay off monthly and i ran into RENTOZA! I have been waiting a month to order a laptop from them since i only got payed yesterday. I then went and PAID R430.00 for the laptop but do keep in mind they let us pay FIRST THEN DO ANY TYPE OF VERIFICATION so after i already paid them for my laptop so after i paid them i did the shipping address,and gave my identification documents (ID),BANK verification then after that i also had to do PROOF OF ADDRESS. My bank address and where i currently live are not the same i never bought anything 9n my name this would be the first so i don't really have those kind of papers and my bank also can't give proof because its not the same address,but I never ever had a problem with buy anything online or what so ever it may be because of 2 different addresses? So after i already paid R430.00 for the laptop i then struggled because i don't have a stable address but they do have all my details they needed and now 9nly because i have 2 addresses its causing a big problem...I CAN NOT GET THE LAPTOP AND I SHOULD ALSO WAT BETWEEN 3-5 UP TOO 14 BUSINESS day's before i can get MY MONEY THAT I PAID THEM IN 2-4 MINS BACK IMMEDIATELY. FIRSTLY THE REASON IT BOTHERS ME AND MAKES ME SO MAD IS BECAUSE A PROFESSIONAL BUSINESS OR COMPANY REFUNDS YOUR MONEY ASAP!! NOT 3-14 BUSINESS DAY'S. and also not just that but i didn't know after i payed they were going too ask for these because before I bought the laptop there ways said "THEY DON'T NEED ANY PAPERS ONLY BANK VERIFICATION, IDENTIFICATION CARD,CELL NUMBER,NAME & SURNAME AND MY NUMBER. Then after i paid they only then told me I didn't qualify??? How the ?? After AFTER I PAID THEM SENT THEM 430 RANDS THEY WILL ONLY THEN TELL ME !!THIS IS VERY VERY UNPROFESSIONAL FROM MY SIDE AND NOT ALSO THAT BUT THEY ARE *******. I WILL NOT WAIT 3-14 F DAYS TILL I GET MYYYYY MONEY BACK!!!
I HONESTLY WANT TO SUE THEM AND MAKE THEM CLOSE THEIR DOORS...EHAT SHOULD I DO THAT WAS MY ONLY MONEY AND NOW I DIDN'T EVEN GET WHAT I WANT AND MY MONEY GONE ??? WHAT OTHER CHOICE DO I HAVE??
PLEASE PLEASE HELP ME.
Thank you for reaching out to Rentoza.
We are a month-to-month subscription service provider. The payment made at checkout is your first subscription payment and secures your order and qualifies you for our verifications process. Our verifications process is a mandatory step to subscribe with us as it is done to protect our beloved customer's personal details by ensuring that it is indeed you placing the order. The verifications process also re-determines eligibility and the validity of documents. Why do I need to do Verification?/ Do Verification again? – Rentoza (zendesk.com)
Kindly be advised that failure to produce all the relevant documents for the verifications process will result in your application being declined. To view all the required documents, kindly follow the link: What is needed to complete the Verification process – Rentoza (zendesk.com)
We try to ensure all our beloved customers are aware of how we work. Kindly be advised that refunds take 3-5 days to process on our side and reflect as per financial institutions turnaround times as stated on our FAQ's. Where is my Refund? – Rentoza (zendesk.com)
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Thank you for reaching out to Rentoza.
We are a month-to-month subscription service provider. The payment made at checkout is your first subscription payment and secures your order and qualifies you for our verifications process. Our verifications process is a mandatory step to subscribe with us as it is done to protect our beloved customer's personal details by ensuring that it is indeed you placing the order. The verifications process also re-determines eligibility and the validity of documents. Why do I need to do Verification?/ Do Verification again? – Rentoza (zendesk.com)
Kindly be advised that failure to produce all the relevant documents for the verifications process will result in your application being declined. To view all the required documents, kindly follow the link: What is needed to complete the Verification process – Rentoza (zendesk.com)
We try to ensure all our beloved customers are aware of how we work. Kindly be advised that refunds take 3-5 days to process on our side and reflect as per financial institutions turnaround times as stated on our FAQ's. Where is my Refund? – Rentoza (zendesk.com)
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Refunds take 3-5 business days to process on our side and reflect as per financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.
Refunds take 3-5 business days to process on our side and reflect as per financial institutions turnaround times. Where is my Refund? – Rentoza (zendesk.com)
Should you still need any assistance, please do not hesitate to reach out.
Yours,
Team Rentoza.