Unprofessional staff and poor customer service, The worst company to deal with

Rentoza is the worst company i’ve ever got to deal with, you would swear maybe staff members and managers are related and now nothing about running a professional business and customer satisfaction biggest first issue is them not having a direct contact line, unprofessional support agents who lack good customer service, I had a 12month subscription with them on the 12 November i submitted a claim for my lost device and i was given waiting period of 2weeks after 2weeks I didn’t receive any communication i had to email them requesting for feedback i was told to wait for friday of the 3rd week to get feedback because the insure which is oldmutual hasn’t given them anything feedback 🤨, It been 5 weeks and im still asking and requesting for feedback with no luck instead on the 4th week they gave me an invoice with an incorrect device to pay access fee for i queried about and guess what they didn’t respond instead deleted the email without giving the feedback i asked for, yet they still expect you to pay for service that you are not using. Agents are rude and so unprofessional its disgusting.And the sudden change in terms and conditions without sending any communication before those terms and conditions take effect. I wish people can read effectively before taking any subscription with them because for me the Ts&Cs i signed 1st of Jan 2021 to the ones i read recently there is a huge different and i was so shocked. Im just glad mu subscription is over I wouldn’t recommend them to anyone.