Unhappy services

I am writing to address the recent communication regarding my subscription and the issues I have experienced with receiving the necessary documentation. Firstly, I would like to express my dissatisfaction with the tone of their recent reply to my inquiries. I found it to be dismissive and unprofessional, which is concerning given the repeated issues I have encountered with their service. On the 16th of February, I inquired about the end date of my subscription and received a response on the 18th of February stating that my subscription had ended. Following this, I requested a PandaDoc agreement outlining the three-month buyout price. Despite my clear request and providing a screenshot for reference, I did not receive a response.This lack of communication has resulted in confusion and frustration, especially when I received a paystack bill for R800 at the end of the subsequent three months. I also experienced similar issues previously with my iPhone 12, where multiple emails, WhatsApp messages, and Twitter messages went unanswered. As of now, I am now left with the payment of R690 as per my understanding of the agreement. The absence of signed documents and their failure to provide the requested information have left me with no clear guidance on the matter. Given the current situation, I cannot comply with the additional payment demands.If this matter is not resolved promptly and professionally, I will have no choice but to escalate the issue and seek legal counsel.