UNHAPPY

on the 25th March 2025 i did my application/Subscription online to get my wife and son a phone - funds were taken and my identity was verified - i tried doing the bank verification but then my progress was paused. i was asked to provide my statements online via email with the support agents - i did so but today is almost 24 hours later and on 13 different occasion was i asked the same question by all the agents to provide details online to them after i was told yesterday that the team is verifying my details - every time i send a whats app it take 7 hors for a response with emails 5 hours and when i get a response its like a automated BOT asking the same questions all the time. now imagine you paid for a item and now you get issues - if the item is not going to be approved then just pay me back its that simple but do not send me automated responses and ignore my cry for help. if the item is indeed approved then let me know but i will say the customer experience for a first time client is so horrible. i have never in my life seen such lack of empathy from a business that wants to excel in this field. FYI put yourself in my shoes and tell me if you would have liked being treated this way.

a response will be highly appreciated my contact number is ***