Unhappy

I had paid for my subscription on the 28th of January and I had issues with verifying my bank account. I then escalated this matter to the chat team and all they have been doing from the 28th of Jan is asking me for screenshots of the matter and then they would tell me that I am being transferred to a department that will assist me. i have been chatting to Brian Mlotshwa, Thato Maqina and Violet Mompati and they all promise that they will get back to me but there has not been any movement. I am actuall starting to question the legitimacy of this entire site and dealing with this has been extremely difficult because I have to go all out of my way to contact Rentoza because I do not have easy access to the internet, hence me purchasing the device