Unhappy client

I am extremely disappointed with the service I have received from Rentoza regarding the buyout of a device I rented through them.

When my subscription came to an end, I was given the option to either return the phone or purchase it outright. I chose the buyout option and successfully completed all the required payments. My understanding, based on the information provided to me, was that once the buyout was completed, the device would become fully mine, I would receive the necessary ownership documentation, and the notification stating that the device belongs to Rentoza would be removed.

However, after completing the buyout and making all payments, I contacted Rentoza to have the ownership notification removed from my phone. I was then informed that I would need to return the device to their head office so that they could remove the management software, as this cannot be done remotely.

My concern is that this requirement was never communicated to me when I chose the buyout option. Had I been informed from the beginning that I would have to send the device away after purchasing it, I would have planned accordingly. Instead, I was led to believe that once all payments were completed, the ownership transfer process would be straightforward and the restriction would be removed.

I understand that the device now legally belongs to me and that Rentoza no longer retains ownership. However, I find it unfair that important information about the removal process was not disclosed upfront. As a paying customer who has fulfilled all contractual obligations, I believe communication should have been clear and transparent from the start.

I would appreciate Rentoza providing a prompt resolution and ensuring that future customers are properly informed about all requirements associated with the buyout process.