Unfair Subscription Experience

My experience with the subscription has been extremely disappointing. I have been paying for the phone for 17 months, which is already beyond the original 12-month subscription period.

What makes the situation even more frustrating is that I was never notified or given the option to proceed with the buyout after the 12-month period. With my previous device, I was given this option once the subscription period ended, so I reasonably expected the same process this time.

I have now been informed that the phone may be repossessed, while the additional payments I have made over the past five months are seemingly being disregarded. It is unfair to continue deducting money beyond the agreed subscription period and then refuse to acknowledge those additional payments when it comes to the device.

Overall, this has been a very frustrating customer experience. I expected clearer communication and transparency regarding the subscription period, buyout option, and additional deductions. I would appreciate this matter being properly reviewed and resolved.