********* business practices

I placed my order on 3 February 2022. Rentoza deducted R5,454 for the order we placed for a fridge that we do not have at the moment and office electronics as we recently started our own business. Today is 17 February and they requested this morning that I provide a tv license which I sent through and then the consultant, after all the paperwork and back and forth and deducting money from our budgeted cash flow (we just received our first big quote and approval on the quote and awaiting our first deposit for the job) told me that we are not approved. Almost two weeks later. We were happy to wait for the fridge and electronics but now with the rejection and telling us that our payment that we made prior to approval will take about 5 working days to reflect back into our account. Extremely ********* and inconvenient during these times when middle class folk have to be entrepreneurial to get by. We just need a fridge. Please give us our money back if you don't want our business and don't take our money if there is a chance that you are not going to approve our application! There is also no direct contact number to speak to a consultant, only a whatsapp number which they do not reply to. Sies Rentoza!