Unauthorised *****ulent debit order

Good morning. Last month 30 Jan I app**** for a device. It was declined with no explanation as the agent wanted my personal savings account bank details which I advised is insane as that’s got nothing to do with Rentoza. My transactional bank account has quite a substantial amount of money. I opted for Rentoza as I don’t like this 36months contracts and actually found it useful to settle a subscription within 12months.Bear in mind I already have a device which I have settled with them.However, after they deducted the first payment before the decline they refunded it within 7 days on the 27 Jan at 7.41 the amount of R1589.50 was deducted from my account obviously as a subscription payment even though I don’t have the device due to it being declined. I have emailed and keep getting the agents asking me for the proof, bank statements etc which I have to continuously forward yet no response on when they’re paying back my money.

This experience is quite shocking and over the past year dealing with them I can confirm their agents are useless and have absolutely not urgently to assist their customers at all.