The ombudsman should investigate rentoza

This is a company that gives ****sters a run for their money. I think the only difference between rentoza and *****sters is 3 out of 12 people can say they have received the product they signed up for on the monthly subscription they selected . Then for the rest ( myself included) it's ghost town after making payment and submitting all the documents they need and then after you cancel because no one is answering ,****toza is delaying your refund. You didn't supply the consumer with the product,so just give the money back in 2-3 days, not 14 ,not a month or two , just 3 days,unless we receive our money back with interest ,then take your time to process refunds and don't answer calls,emails ,chats ,social media ,all the forms of communication you so proudly advertise (*****s)