TF
Tania F
1 reviews | Active since Dec 2018
04 Jan 2022, 15:10
TERRIIBLE SERVICE FROM RENTOZA
I placed an order for a tv with them. The delivery date has now changed to the 18th Jan from the 12th. I placed my order two weeks ago.
THIS COMPANY IS THE WORST. TERRIBLE SERVICE!
Helpful (0)
Replies (4)0
Replies (4)
Rentoza's replyOfficial
05 Jan 2022, 12:40Hi Tania,
I hope you are having a lovely day and Happy New Year!
Thank you for bringing your experience to our attention, we appreciate your feedback and take it constructively.
We would like to apologise for any inconvenience that you have experienced and assure you that we attend to this daily.
Please do know that we will strive to bring you exceptional service going forward.
Thank you for bringing your experience to our attention, we appreciate your feedback and take it constructively.
We would like to apologise for any inconvenience that you have experienced and assure you that we attend to this daily.
Please do know that we will strive to bring you exceptional service going forward.
We look forward to continuing our conversation on your email thread.
Wishing you a memorable day further.
Warm Regards,
Team Rentoza
www.rentoza.co.za
Rentoza's reply05 Jan 2022, 12:40
Official
Hi Tania,
I hope you are having a lovely day and Happy New Year!
Thank you for bringing your experience to our attention, we appreciate your feedback and take it constructively.
We would like to apologise for any inconvenience that you have experienced and assure you that we attend to this daily.
Please do know that we will strive to bring you exceptional service going forward.
Thank you for bringing your experience to our attention, we appreciate your feedback and take it constructively.
We would like to apologise for any inconvenience that you have experienced and assure you that we attend to this daily.
Please do know that we will strive to bring you exceptional service going forward.
We look forward to continuing our conversation on your email thread.
Wishing you a memorable day further.
Warm Regards,
Team Rentoza
www.rentoza.co.za
TF
Tania F's updateReviewer Update
05 Jan 2022, 13:30Hi,
You strive for exceptional service but responses are extremely poor and ive waited 2 weeks for the tv and still waiting.
image.png 116.51 KB
Please see screenshot its still not been delivered!
I want this done today.
You strive for exceptional service but responses are extremely poor and ive waited 2 weeks for the tv and still waiting.
image.png 116.51 KB
Please see screenshot its still not been delivered!
I want this done today.
TF
Tania F's update05 Jan 2022, 13:30
Reviewer Update
Hi,
You strive for exceptional service but responses are extremely poor and ive waited 2 weeks for the tv and still waiting.
image.png 116.51 KB
Please see screenshot its still not been delivered!
I want this done today.
You strive for exceptional service but responses are extremely poor and ive waited 2 weeks for the tv and still waiting.
image.png 116.51 KB
Please see screenshot its still not been delivered!
I want this done today.
Rentoza's replyOfficial
05 Jan 2022, 19:35Tania Farrel, thank you for your correspondence!
There seems to be a misunderstanding regarding the Smart TV order: you were only verified on 29 December. Organizations were closed by then only to reopen this week.
You are only on the 3rd day of your 15 day delivery time frame.
We sincerely apologize for the inconvenience caused by the festive rush.
Your virtue in patience is appreciated.
Please have a look at the email I have sent you. I look forward to continuing our discussion.
BestRegards,
Team Rentoza
www.rentoza.co.za
There seems to be a misunderstanding regarding the Smart TV order: you were only verified on 29 December. Organizations were closed by then only to reopen this week.
You are only on the 3rd day of your 15 day delivery time frame.
We sincerely apologize for the inconvenience caused by the festive rush.
Your virtue in patience is appreciated.
Please have a look at the email I have sent you. I look forward to continuing our discussion.
BestRegards,
Team Rentoza
www.rentoza.co.za
Rentoza's reply05 Jan 2022, 19:35
Official
Tania Farrel, thank you for your correspondence!
There seems to be a misunderstanding regarding the Smart TV order: you were only verified on 29 December. Organizations were closed by then only to reopen this week.
You are only on the 3rd day of your 15 day delivery time frame.
We sincerely apologize for the inconvenience caused by the festive rush.
Your virtue in patience is appreciated.
Please have a look at the email I have sent you. I look forward to continuing our discussion.
BestRegards,
Team Rentoza
www.rentoza.co.za
There seems to be a misunderstanding regarding the Smart TV order: you were only verified on 29 December. Organizations were closed by then only to reopen this week.
You are only on the 3rd day of your 15 day delivery time frame.
We sincerely apologize for the inconvenience caused by the festive rush.
Your virtue in patience is appreciated.
Please have a look at the email I have sent you. I look forward to continuing our discussion.
BestRegards,
Team Rentoza
www.rentoza.co.za
TF
Tania F's updateReviewer Update
19 Jan 2022, 13:20Hi
The fifteen days will expire this Friday 21st Jan.
My profile still states unfufilled. Please update and prepare my order.
The fifteen days will expire this Friday 21st Jan.
My profile still states unfufilled. Please update and prepare my order.
TF
Tania F's update19 Jan 2022, 13:20
Reviewer Update
Hi
The fifteen days will expire this Friday 21st Jan.
My profile still states unfufilled. Please update and prepare my order.
The fifteen days will expire this Friday 21st Jan.
My profile still states unfufilled. Please update and prepare my order.