Terrible way of treating client

I think Rentoza, needs to revisit thier customer experience. one cannot pay the accout, for example today, the following day the Agent calls and ask why the account has not been paid, and when you expalin that the amount was deducted a day go, they should give it few hours or a day to reflect, The moment you dropped the call with the Agent on that same discussion, you recieve an email threatning the collection of goods and that they will send SAP, WOW, what a Terrible way of treating client, I am ****led.