Terrible terrible service

I am extremely disappointed with Rentoza’s service and complete lack of professionalism.

I rented a stroller on an 18-month subscription and paid every single month without fail. I never missed a payment. After the 18 months ended, Rentoza was supposed to send the usual buyout email with options to either pay the buyout in full or split it over 3 months.

That never happened.

Instead, Rentoza continued debiting my account for another month, meaning I overpaid. I noticed this and immediately tried to contact them to request my buyout and resolve the overpayment.

There is no phone number to call, WhatsApp messages go unanswered, and emails go unanswered. I have been trying to resolve this for a long time with zero response from Rentoza.

Today, out of nowhere, I received a message saying they are coming to collect the stroller because it is “not paid for.” This is completely false. I completed the subscription and was waiting for the buyout process, which Rentoza failed to provide.

Now my stroller has been taken, after I paid faithfully for 18 months and even overpaid. This is unacceptable and feels like I am being punished for Rentoza’s poor systems and lack of communication.

This company has: • No proper customer support • No accountability • No urgency in resolving customer issues • No respect for paying customers

I would not recommend Rentoza to anyone. If something goes wrong on their side, you will struggle to get help and can even lose the item you’ve already paid for.

Extremely stressful experience for a parent who was simply trying to do things the right way.