Terrible service at its best

I have made a subscription with Rentaza and I have paid the subscription fee provided the necessary documents and now it has been more than 48 hours and I am still not getting any feedback.

On the app it shows that my order has been confirmed but no update ever since. I have sent them numerous emails, WhatsApp's and even sent a DM on social media via X(formerly known as Twitter) but still no luck.

Can someone call as their number is an automated robot that does not help at all. If that is difficult can I kinldy have my refund as it looks like no one is willing to help at this stage and it is really fustrating