Subscription Phone booked in for assessment 6 days ago , with no feedback on assessment . No response on my follow up mails to their care and support email . I am helpless

I have tried my best to be patient but the service has been ********** to say the least . It was very quick and seamless when I signed up , as well as when debits are processed on my account.

Knowing that part of my subscription goes towards insurance services , I reported that my device reported ( 27March ) a battery issue citing that it was unable to verify whether the Apple device has a genuine Apple battery . This complaint was attended to over 24hrs later and then the phone was taken in Friday the 5th of April for "assessment " .

It has been over 4 business days and I have not received any feedback regarding this assessment. I was also told I would receive feedback for a replacement device , of which I have not received .

I have not received any feedback , I have sent follow up emails to no response over 24hrs , their call lines do not go through. I have been phoneless whereas I am paying for my device . Forget being given a run around , I am not getting any communication AT ALL .

I regret getting into business with Rentoza.