Still waiting over two months for my order with no delivery date

I placed an order with Rentoza more than two months ago and have been waiting ever since. I was told that my estimated delivery date is 30 October, but as of today, 29 October, I still have not received a tracking number or any sign that my order will be delivered on time.

When I followed up, I received a generic email saying there was an unexpected surge in demand for the product I ordered and that this caused delays. While I understand that things happen, this should not become my problem. The product was not listed as out of stock when I placed my order, and your website accepted the payment. That means Rentoza has an obligation to deliver the product.

It’s now been over two months, and I keep getting the same apology without any real progress. I have been patient long enough. I want a clear and specific date for when I can expect my order to be delivered.

This is completely unacceptable, and I hope Rentoza takes this seriously and resolves it urgently.

Order number: 230783 Email: ***