STILL WAITING FOR DELIVERY OF PAID DEVICES

Order # 24567 & 24165. I have placed an order with Rentoza on 21 December 2021, paid the initial amount of R1520 for my order and both orders was successfully verified on 27 December 2021. I checked the approximate ETA for my devices once both orders were verified and it said expected ETA should be 3 January 2022. I have to date still not received my devices or even a waybill reference or tracking number to track my delivery. I have communicated and explained my frustration on Rentoza's zendesk as well as tried to contact through email *** but the only response I keep getting is that they appreciate my patience and that they have a delay and backlog on delivery. I think I have been patient enough. I want my devices paid for delivered asap if this is not possible for Rentoza, I want a refund on the initial subscription amount so that I can go to another service provider. This is seriously rated top 10 of the worst service I have received from a company before.