Still No Refund After Over a Month of Excuses

I placed an order with Rentoza on 28 March 2025, but the device was never delivered on time. Eventually, the order was cancelled on 28 April — and since then, I’ve been chasing a refund that I still haven’t received.

I’ve reached out to their support team almost daily through Zendesk. Every time, I’m told the refund is being “escalated to Paystack” or that it “failed and will now be processed manually.” I sent through my Capitec bank details as requested. Yet, nothing has been paid back and I am constantly left in the dark with no clear answers or timeline.

To date, I’ve wasted over 2 weeks just trying to get my own money back. Their service is completely unprofessional. Based on my experience and the 1,292 one-star reviews on HelloPeter, I now understand why so many people are frustrated with Rentoza.

This has been an exhausting experience, and I am disappointed that a company can treat paying customers this way.

All I want is my money back.