1 reviews | Active since Mar 2020
Stay Clear of RENTOZA
I am an existing customer of Rentoza and make my monthly payments. I deciced to get mobile through them as an add on to my existing subscription. Today I wake up, I cant log onto my phone and I cant access important work data only to find out they have locked me out. They want their monthly pyment. My payment has ALWAYS been the last day of the month as that is when I get paid so how now must I pay now? As an existing customer surely this is not a big deal, you just move my payment date to the last day of the month. NO, im locked out of my phone and this is what they sent me. I have had the worst service and treatment from these idiots, I do not recommend them!
ood day A kind reminder, as per your agreement and terms accepted, the day you placed an order automatically becomes your recurring 'debit date'.
This means debit date for the iPhone 11 is the 25th. You are able to choose your charge date for free within 10 days of being verified; thereafter there will be a R300 admin fee that is required to change a charge date. To change debit date, you can do so using the following link: https://paystack.com/pay/ms8m84hwp2 Non-payment will unfortunately activate the missed payment process, click here for more info: What happens if I miss a Payment Please let me know how you would like to proceed so I can support you. Prudence
After 3 days of non payment we have to list you as a default payer and send out Rentoza's Repo Team.
If we collect your Device it will not impact your Credit/ Reputation. But if we cannot get the Device back and payment is not made, we will follow the Collections and Legal process which will mean you will be in ******* possession of the asset:
Day 1: Set a Reminder on all of your Devices Day 2: Lock all of your Devices and log the failed payment by the Credit Bureau Day 3: Blacklist you Note: After day 3 of no payment there is a R300 late fee. Day 4: Your Subscription is cancelled which means you will be in ******* possession of the items and a Repossession is scheduled Day 5: You are handed over to our lawyers Thereafter you will be summoned by the courts and may be liable for legal fees. A judgement will be issued against you and legal authorities will take over.
Now bear in MIND ..... I get paid Friday, I guess that takes me over Day 4. Come fetch your stuff you stupid people!
Thank you for reaching out to Rentoza.
We sincerely understand your frustration.
We value transparency, as such we specify in our FAQs that the debit day automatically becomes the day when you place your order. Should you wish to change your debit date, you can do so for free only 10 days after your application has been successfully verified. After this grace period, a 300-rand admin fee is required How is my debit date determined? – Rentoza (zendesk.com)
Our team is on standby, please do not hesitate to contact us should you still need any assistance.
Yours,
Team Rentoza.
Thank you for reaching out to Rentoza.
We sincerely understand your frustration.
We value transparency, as such we specify in our FAQs that the debit day automatically becomes the day when you place your order. Should you wish to change your debit date, you can do so for free only 10 days after your application has been successfully verified. After this grace period, a 300-rand admin fee is required How is my debit date determined? – Rentoza (zendesk.com)
Our team is on standby, please do not hesitate to contact us should you still need any assistance.
Yours,
Team Rentoza.