Stay Away from these ****mers!

Stay away from this company! They used to be phenomenal when they just started out - now they are ********* and greedy! No customer service whatsoever! I have been a customer with them for going on 3 years now. One would expect a little bit of appreciation for customers who have been supporting them for so long. But no - they choose to be *********.

I placed an order for Samsung Galaxy Buds 2 Pro in September 2022. It was a 12 month subscription, and it would end in October 2023. In September 2023, I sent Rentoza an email requesting them to add the buyout price to my debit order for October, as I wanted to buy out the items in October. I received email correspondence from Rentoza stating that they will do so. They never did.

This week, I contacted them to advise that I have over paid them R1000 for the Galaxy Buds, however the buyout price is R860 so I requested that they stop billing me for the buds as I have technically already paid the buyout price. They flat out refuse. Their response was the following:

"A reminder that we are a Subscription service and you pay for daily Access to the items you order. Any additional payments made beyond the regular subscription term will not be allocated toward your buyout price."

I then responded, sending them PROOF of my email to them in September 2023, asking to buy out the item. Yet, they still maintain that they are not at fault and that I still need to pay R860 to buyout the item. The ironic thing is that nowhere in the contract does it stipulate that if you continue paying, and in essence "over pay" that it won't go towards the buyout price. So legally they have no grounds.

Then, I mentioned to them that I purchased a Galaxy Watch 4 Classic along with a tablet in December 2022, and that the watch was only a 12 month term, which means it has also ended now and that I wish to buyout the watch in March. Now they are telling me that there was one agreement for the watch and the tablet, and that the agreement said the subscription ends in May (due to the tablet being a 18 month subscription). I told them that I emailed Rentoza in December 2022 pointing out the discrepancy in their contract, and where I advised them then already that the contract is incorrect as the watch is a 12 month term and the tablet is 18 months. Therefore there should have been two separate agreements, or the agreement should have stipulated different end dates for the subscriptions.

But even this, they are not willing to offer.

STAY AWAY from these ****mers! I used to always defend them on Facebook as my very first subscription with them in 2021 went smoothly. But I have now realized that they have gone downhill and they're just a bunch of sharks, wanting to take people's money, and be *********! I will never again support them, and I will go out of my way to warn people on social media of them!